FAQs

We utilize a premium global logistics network including DHL Express, FedEx Priority, and UPS Worldwide.

• Tracking: Real-time tracking numbers are generated within 24 hours of dispatch.
• Documentation: We provide full commercial invoices and HS Codes (Watch Category: 9102) to streamline the customs entry process.
• Packaging: All watches are double-boxed with industrial-grade bubble wrap and anti-static materials to prevent movement damage during long-haul flights.

Typically, our fulfillment lead times are as follows:

• North America & Europe: 5–7 business days.
• Middle East & Southeast Asia: 4–6 business days.
• Australia & Oceania: 6–9 business days.

*Note: Remote areas may require an additional 2-3 days for local last-mile delivery.

As a B2B wholesaler, all prices are quoted Ex-Works (EXW) or FOB unless stated otherwise. Import duties, VAT, or brokerage fees are the responsibility of the buyer. However, our logistics team can assist in preparing specific low-declaration invoices if requested to optimize your local tax liabilities.

To maintain high security and low transaction fees for our partners, we accept:

• Bank Wire Transfer (SWIFT/SEPA): Best for large-scale orders.
• Wise: Fast processing for urgent stock replenishment.
• USDT (TRC20 ): Preferred for instant settlement and zero cross-border delays.

Strict Policy: We require 100% payment before shipment for all international wholesale orders to secure inventory from our central vault.

Yes. Our pricing structure is divided into three tiers:

• Tier 1 (Wholesale): Standard wholesale rates for MOQs of 5-20 units.
• Tier 2 (Distributor): Enhanced margins for monthly volumes exceeding 50 units.
• Tier 3 (Master Partner): Exclusive pricing for regional distributors with annual contracts.

Please contact our VIP sales desk to apply for Tier 2 or 3 status.

Every single watch undergoes a 3-step inspection before being sealed for shipment:

1. Visual Integrity: Checking for micro-scratches on the sapphire crystal, bezel alignment, and strap finishing.
2. Functional Test: Verifying crown operation, date-flipping at midnight, and chronograph reset accuracy.
3. Battery Check: For quartz models, we ensure the battery has a minimum of 80% life remaining; otherwise, it is replaced with a fresh Sony/Maxwell cell.

All products carry the original manufacturer's global warranty. For retail partners, we also provide a 12-month Movement Warranty. If a client of yours reports a movement defect within a year, we provide free repair parts or a credit toward your next purchase, ensuring your retail reputation remains impeccable.

For high-value orders (Luxury Tier), our warehouse team can send "Pre-Shipment Live Photos" (PSL) including the serial number and time-grapher results upon request. This adds an extra layer of transparency before the goods leave our facility.

While we pack with extreme care, if a package arrives visibly damaged, please: 1. Take photos of the outer box before opening. 2. Record an unboxing video. 3. Notify us within 48 hours. We will file an insurance claim with the carrier and arrange for a replacement or credit immediately.

Yes. Once your first wholesale order is confirmed, you will receive access to our Partner Drive, which contains high-resolution lifestyle imagery, studio white-background shots, and technical spec sheets to help you populate your own website or social media channels.