FAQs
Shopping & Delivery
How are delivery charges calculated?
Wholesale shipping costs are calculated based on the total weight of the order and the destination country. We partner with DHL, FedEx, and UPS to ensure safe transit. For bulk orders exceeding $5,000, we offer subsidized or free shipping to select regions.
How long will the delivery take?
In-stock items are processed within 24–72 hours. International air freight typically takes 5–10 business days. Please note that customs clearance in the destination country may occasionally affect these timelines.
Which countries do you ship to?
We offer global shipping. Whether your warehouse is in Europe, the Americas, or Asia, we can deliver. Please ensure your business is eligible to import luxury goods/watches according to your local regulations.
What exactly happens after I place an order?
After order confirmation, our team performs a dual-point quality check (movement and aesthetics). Once cleared, the items are securely packed and dispatched. You will receive a tracking number via email immediately upon shipment.
Payment & Authenticity
Are the watches 100% authentic?
Absolutely. All watches sold on our B2B platform are guaranteed 100% original, brand new, and come with the original manufacturer's packaging and serial numbers. We do not deal in replicas or "B-grade" stock.
What payment methods do you accept?
We accept Bank Transfer, Western Union, and USDT (TRC20/ERC20). Our standard business policy is 100% payment before delivery for all international orders. Please contact your account manager for detailed payment instructions.
How are out-of-stock items handled?
If a specific model becomes unavailable after you place an order, we will notify you immediately. You can choose to wait for a restock, swap for a different model, or receive an instant refund to your original payment method.
Where can I download my sales receipt or invoice?
Digital invoices are automatically generated and available for download in the "My Account > Orders" section. A physical commercial invoice for customs purposes will also be attached to the exterior of your shipment.
Wholesale Policy & Returns
What is the Minimum Order Quantity (MOQ)?
To support growing retailers, our MOQ is very accessible. Generally, a minimum of 5 mixed units or a total order value of $1,000 is required to trigger wholesale pricing. Specific "Hot Models" may have individual quantity limits.
Can I return an order or specific items?
Returns are accepted within 7 days of receipt only for manufacturing defects or shipping damage. Due to the nature of wholesale pricing, we do not accept returns for "change of mind." All defect claims must be accompanied by photos or video evidence.
Do the watches come with a warranty?
Yes, all watches include the standard manufacturer’s warranty booklet. For certain brands, we also provide a 1-year internal movement warranty to give our B2B partners extra peace of mind.
How do I get a quote for very large volumes?
For orders exceeding 50 units per model or total values over $20,000, please contact our Senior Account Manager via the "Request a Quote" form. We offer tiered pricing structures for high-volume distributors.
Logistics & Fulfillment
How is international shipping handled?
We utilize a premium global logistics network including DHL Express, FedEx Priority, and UPS Worldwide.
- Tracking: Real-time tracking numbers are generated within 24 hours of dispatch.
- Documentation: We provide full commercial invoices and HS Codes (Watch Category: 9102) to streamline the customs entry process.
- Packaging: All watches are double-boxed with industrial-grade bubble wrap and anti-static materials to prevent movement damage during long-haul flights.
What are the estimated delivery timelines by region?
Typically, our fulfillment lead times are as follows:
- North America & Europe: 5–7 business days.
- Middle East & Southeast Asia: 4–6 business days.
- Australia & Oceania: 6–9 business days.
How do you handle customs duties and taxes?
As a B2B wholesaler, all prices are quoted Ex-Works (EXW) or FOB unless stated otherwise. Import duties, VAT, or brokerage fees are the responsibility of the buyer. However, our logistics team can assist in preparing specific low-declaration invoices if requested to optimize your local tax liabilities.
Payment & Financials
What are the accepted payment protocols?
To maintain high security and low transaction fees for our partners, we accept:
- Bank Wire Transfer (SWIFT/SEPA): Best for large-scale orders.
- Western Union: Fast processing for urgent stock replenishment.
- USDT (TRC20 / ERC20): Preferred for instant settlement and zero cross-border delays.
Do you offer tiered pricing for bulk buyers?
Yes. Our pricing structure is divided into three tiers:
- Tier 1 (Wholesale): Standard wholesale rates for MOQs of 5-20 units.
- Tier 2 (Distributor): Enhanced margins for monthly volumes exceeding 50 units.
- Tier 3 (Master Partner): Exclusive pricing for regional distributors with annual contracts.
Quality Control & Warranty
What is your Pre-Delivery Inspection (PDI) process?
Every single watch undergoes a 3-step inspection before being sealed for shipment:
- Visual Integrity: Checking for micro-scratches on the sapphire crystal, bezel alignment, and strap finishing.
- Functional Test: Verifying crown operation, date-flipping at midnight, and chronograph reset accuracy.
- Battery Check: For quartz models, we ensure the battery has a minimum of 80% life remaining; otherwise, it is replaced with a fresh Sony/Maxwell cell.
How does the B2B Warranty work?
All products carry the original manufacturer's global warranty. For retail partners, we also provide a 12-month Movement Warranty. If a client of yours reports a movement defect within a year, we provide free repair parts or a credit toward your next purchase, ensuring your retail reputation remains impeccable.
Can I request actual photos of my specific order?
For high-value orders (Luxury Tier), our warehouse team can send "Pre-Shipment Live Photos" (PSL) including the serial number and time-grapher results upon request. This adds an extra layer of transparency before the goods leave our facility.
After-Sales & Partnership
What is your policy on shipping damages?
While we pack with extreme care, if a package arrives visibly damaged, please:
1. Take photos of the outer box before opening.
2. Record an unboxing video.
3. Notify us within 48 hours.
We will file an insurance claim with the carrier and arrange for a replacement or credit immediately.
Do you provide marketing assets for resellers?
Yes. Once your first wholesale order is confirmed, you will receive access to our Partner Drive, which contains high-resolution lifestyle imagery, studio white-background shots, and technical spec sheets to help you populate your own website or social media channels.